Terms & Conditions

Brand: Fortunica  |  Website: worldtotime.co.uk  |  Version: 1.0  |  Last Updated: 11 November 2026

1. Introduction & Acceptance

Welcome to Fortunica, operated through the website worldtotime.co.uk (hereinafter referred to as "the Website", "we", "us", or "our"). These Terms & Conditions (the "Terms") constitute a legally binding agreement between Fortunica and any individual (the "Player", "you", or "your") who accesses, registers on, or makes use of any service, product, game, promotion, or feature available on the Website.

By creating an account, making a deposit, participating in any game or promotion, or otherwise interacting with the Website, you confirm that you have read, understood, and unconditionally agreed to be bound by these Terms in their entirety, together with any additional documents expressly incorporated by reference herein, including our Privacy Policy and our Responsible Gaming Policy.

We reserve the right to amend, update, or supplement these Terms at any time and for any reason. Where changes are material, we will endeavour to provide reasonable notice, which may take the form of a prominent notice on the Website, a notification via your registered email address, or an update to the version number and date shown above. Your continued use of the Website following notification of any such change shall constitute your acceptance of the revised Terms. If you do not agree to any amendment, you must cease using the Website immediately and contact our support team to close your account.

These Terms are written in English and shall be interpreted in accordance with English law. In the event of any discrepancy between a translated version of these Terms and the English version, the English version shall prevail.

If you have any questions about these Terms, please contact us at support@worldtotime.co.uk before proceeding.

2. Definitions

The following terms, when used in this document, shall carry the meanings set out below:

• "Account" – the individual online account registered by a Player on the Website, used to access games, manage funds, and claim promotions.
• "Balance" – the total funds (real money and/or bonus money) held within a Player's Account at any given time.
• "Bonus" or "Promotional Credit"
– any complimentary funds, free spins, cashback amounts, or other incentives granted to a Player as part of a promotion or offer.
• "Deposit" – any real-money transfer made by a Player into their Account using an approved payment method.
• "Game" – any casino game, slot, table game, live dealer game, or other wagering product accessible via the Website.
• "GBP" / "£" – Great British Pounds Sterling, the primary transactional currency of the Website for Players based in the United Kingdom.
• "KYC" – Know Your Customer; the identity and verification procedures undertaken by us to confirm a Player's identity, age, and source of funds.
• "Privacy Policy" – the document available at /privacy-policy, governing the collection, processing, and storage of personal data.
• "Responsible Gaming Policy" – the document available at /responsible-gaming, setting out the tools and measures available to Players to manage their gambling activity.
• "RNG" – Random Number Generator; certified software used to ensure that game outcomes are random, fair, and unpredictable.
• "Wagering Requirement" – the number of times a Bonus amount must be staked before it, or any winnings derived from it, can be withdrawn.
• "Website" – the online platform operated under the domain worldtotime.co.uk, including all subpages, apps, and associated services.
• "Withdrawal" – any transfer of real-money funds from a Player's Account to an approved external payment method registered to that Player.

3. Eligibility & Registration

3.1 Age Requirement

Use of the Website and participation in any real-money Game is strictly restricted to individuals who are aged 18 years or over. By registering an Account, you represent and warrant that you meet this minimum age requirement. We take our obligations with respect to underage gambling extremely seriously. Where we have reasonable grounds to suspect that a Player may be under 18 years of age, we will immediately suspend the Account pending verification. Any winnings, bonuses, or other funds accrued during a period where the Account holder was confirmed to be underage will be forfeited in full.

We employ age verification checks at the point of registration and may conduct further checks at any time. We actively support the use of parental controls and third-party blocking software to prevent underage access to gambling content.

3.2 Eligibility Criteria

In addition to satisfying the minimum age requirement, you must meet all of the following conditions to register and maintain an Account:

• You must be a resident of the United Kingdom or another jurisdiction in which online gambling is lawful and in which we are permitted to offer our services.
• You must not be self-excluded from gambling through any self-exclusion scheme, including but not limited to GamStop (the national online self-exclusion scheme for Great Britain).
• You must not be acting on behalf of any third party or gambling with funds that belong to another person.
• You must not be a current employee, contractor, or close family member of an employee of Fortunica or any of its group companies or software providers.
• You must have the legal capacity to enter into a binding contract under the laws applicable to you.

3.3 Registration Process

To register an Account, you must complete the online registration form in full and accurately. You are required to provide, at minimum: your full legal name, date of birth, residential address, email address, and a secure password. By submitting the registration form, you confirm that all information provided is true, accurate, and complete. You agree to promptly update your Account details if any information changes.

3.4 One Account Policy

Each individual Player is permitted to hold only one Account on the Website at any time. Opening duplicate, secondary, or replacement Accounts — whether in your own name or using a different identity — is strictly prohibited. Any such duplicate Account will be closed immediately upon detection, and all associated balances, Bonuses, and winnings may be voided. We reserve the right to pursue recovery of any funds fraudulently obtained through the use of multiple Accounts.

3.5 Know Your Customer (KYC) Verification

As part of our regulatory obligations and commitment to safe gambling, we are required to verify the identity of all Players before processing any Withdrawal and, where appropriate, at earlier stages including at the point of significant Deposit or when we have cause for concern. KYC verification may require you to submit one or more of the following documents:

• Government-issued photographic identification (e.g. passport, driver's licence, or national identity card);
• Proof of address issued within the last three months (e.g. utility bill, bank statement, or council tax notice);
• Proof of payment method (e.g. a photograph of the front of your registered debit card, partially obscured for security);
• Source of funds documentation (e.g. recent payslips, bank statements, or other evidence of income) where required.

Failure to provide satisfactory documentation within a reasonable timeframe may result in suspension of your Account and/or the withholding of pending Withdrawals. Submitting false, altered, or misleading documents constitutes fraud and will result in immediate permanent closure of your Account, forfeiture of all funds, and referral to relevant authorities where appropriate.

3.6 Account Security

You are solely responsible for maintaining the confidentiality of your Account login credentials. You must not share your username or password with any other person. You must notify us immediately at support@worldtotime.co.uk if you believe your Account has been accessed without authorisation. We will not be liable for losses resulting from your failure to protect your login details.

4. Account Management

4.1 Account Currency

All Accounts held by Players based in the United Kingdom are denominated in Great British Pounds Sterling (GBP / £). Where a Deposit or Withdrawal is made in an alternative currency, a conversion may be applied using the prevailing exchange rate. Currency conversion charges, if any, will be communicated to you prior to the transaction being completed.

4.2 Account Activity

It is your responsibility to maintain an active Account. An Account is considered inactive if no login or real-money transaction has occurred for a continuous period of twelve (12) months. We may notify you in advance of an Account being classified as inactive and may apply a reasonable administration fee to inactive Accounts in accordance with applicable regulations. Any such fee will be clearly communicated before it is applied. If your Account balance reaches zero as a result of inactivity fees, your Account may be closed. Any remaining balance before closure will be returned to you via your registered payment method where possible.

4.3 Account Closure

You may request to close your Account at any time by contacting us at support@worldtotime.co.uk. We will process your closure request promptly. Where your Account has a positive real-money Balance, we will arrange for those funds to be returned to you following completion of any outstanding KYC checks. Bonus balances that have not met the applicable Wagering Requirement will not be returned upon Account closure. If you are requesting Account closure for responsible gaming reasons, please refer to Section 13 and our Responsible Gaming Policy for self-exclusion options.

4.4 Suspension and Termination by Us

We reserve the right to suspend, restrict, or permanently close any Account, at our sole discretion, without prior notice where we have reasonable grounds to believe that: (a) the Player has breached these Terms; (b) fraudulent or collusive activity is suspected; (c) the Player is in breach of any applicable law; (d) KYC documentation has not been provided within the required timeframe; or (e) it is necessary to protect the integrity of the platform or the safety of other Players. In such cases, we will communicate the reason for suspension where it is lawful and appropriate to do so.

5. Deposits & Withdrawals

5.1 Accepted Payment Methods

Fortunica accepts the following payment methods for Deposits and/or Withdrawals by UK-based Players:

Please note that credit cards are not accepted for gambling transactions on the Website, in compliance with applicable UK regulations. The availability of specific payment methods may vary depending on your location and the results of your KYC verification. We reserve the right to add or remove payment methods from time to time.

5.2 Deposit Conditions

All Deposits must originate from a payment account or instrument that is registered in your own name. Third-party Deposits are strictly prohibited and may result in account suspension and reversal of funds. Deposits are credited to your Account Balance in real time for most methods, subject to any technical delays. We do not impose any processing fees on standard Deposits, though your payment provider may apply their own charges for which we are not responsible.

Minimum and maximum Deposit limits apply and are displayed at the point of transaction in the cashier section of the Website. These limits may be subject to change and may be adjusted on a per-Player basis as part of responsible gaming controls or following the outcome of KYC reviews.

5.3 Withdrawal Conditions

Withdrawals will only be processed to a payment method that has previously been used to make a Deposit on your Account, or to a verified bank account held in your name. We reserve the right to require a minimum of one successful Deposit before processing any Withdrawal. Where the Deposit method used does not support Withdrawals (such as Paysafecard, Apple Pay, or Google Pay), you will be required to provide an alternative verified method.

Withdrawals are subject to the completion of satisfactory KYC verification. We aim to review and approve Withdrawal requests within one (1) to three (3) business days of receiving all required documentation. Once approved by us, the time taken for funds to reach your account will depend on your chosen payment method, as indicated in the table above. We reserve the right to conduct enhanced due diligence on Withdrawal requests that exceed certain thresholds or that are associated with unusual activity patterns.

5.4 Withdrawal Limits and Processing

Minimum and maximum Withdrawal limits are detailed in the cashier section of the Website. Where a Player requests a Withdrawal that exceeds the maximum single-transaction limit, the balance may be paid out in instalments in accordance with our payment processing schedule. We do not charge fees for processing Withdrawals, though third-party fees from your bank or payment provider may apply.

5.5 Inactive and Unclaimed Funds

In the event that your Account is classified as inactive as described in Section 4.2, we will make reasonable efforts to return any remaining real-money Balance to you. Where we are unable to do so after reasonable attempts, the funds may be handled in accordance with applicable law, including any dormant accounts legislation in force at that time.

5.6 Fraud Prevention

We actively monitor all Deposits and Withdrawals for signs of fraudulent activity, money laundering, or abuse of our payment systems. Any Player suspected of engaging in such conduct will have their Account suspended immediately and the matter referred to the appropriate authorities. Any funds associated with confirmed fraudulent activity will be forfeited.

6. Bonuses & Promotions

6.1 General Bonus Terms

From time to time, Fortunica may offer Bonuses, free spins, cashback promotions, reload offers, and other promotional incentives to new and existing Players. All promotions are offered at our sole discretion and are subject to both these general Terms and any specific terms accompanying each individual promotion (the "Promotion Terms"). In the event of any conflict between these Terms and a specific set of Promotion Terms, the Promotion Terms shall take precedence with respect to that specific offer.

By claiming any Bonus, you agree to be bound by all applicable Promotion Terms. Bonuses may only be claimed once per household, IP address, device, or payment method unless explicitly stated otherwise. We reserve the right to withdraw, amend, or restrict any Bonus or promotion at any time without prior notice.

6.2 Wagering Requirements

Unless otherwise stated in the applicable Promotion Terms, all Bonuses are subject to a Wagering Requirement before any associated winnings can be withdrawn. The Wagering Requirement will be clearly displayed for each promotion and will typically be expressed as a multiplier of the Bonus amount (for example, a 30x Wagering Requirement on a £50 Bonus means you must wager a total of £1,500 before any associated winnings become withdrawable).

When you have both a real-money Balance and a Bonus Balance, wagering will generally be deducted from your real-money Balance first. We will clearly communicate the order of play for your Account via the cashier or promotions section of the Website.

6.3 Game Contributions

Not all games contribute equally towards the Wagering Requirement. The contribution rate for each game type will be set out in the Promotion Terms for each individual offer. As a general guide, slot games typically contribute at a higher rate than table games or live dealer games, though the exact percentages may vary by promotion. Certain games may be entirely excluded from Bonus wagering; playing an excluded game while a Bonus is active may result in Bonus forfeiture.

6.4 Bonus Expiry

All Bonuses have an expiry date. Unless otherwise stated, Bonuses and associated winnings that have not been played through in accordance with the Wagering Requirement within thirty (30) calendar days of the Bonus being credited to your Account will expire and be automatically removed from your Balance. Expired Bonuses and any winnings accumulated from them will not be reinstated.

6.5 Maximum Withdrawable Winnings from Bonuses

Unless otherwise stated, winnings derived from a Bonus may be subject to a maximum withdrawable cap. Where applicable, this cap will be disclosed in the Promotion Terms for each offer. Any winnings exceeding the specified cap will be removed from your Account upon Withdrawal request or at the time the Wagering Requirement is completed.

6.6 Abuse of Promotions

We reserve the right to refuse, cancel, or claw back any Bonus or associated winnings where we have reasonable grounds to believe that a Player has engaged in Bonus abuse, matched betting, arbitrage strategies, or any other form of promotional exploitation. Such conduct includes, but is not limited to: opening multiple Accounts to claim welcome offers multiple times; using gameplay patterns that fall outside the normal use of a Bonus; or coordinating with other Players to exploit promotional structures. Determination of Bonus abuse rests solely at our discretion.

7. Games & Fair Play

7.1 Random Number Generator (RNG)

All games available on the Website operate using certified Random Number Generator (RNG) technology. The RNG ensures that every game outcome is generated independently, randomly, and without influence from previous or subsequent results. Our RNG systems are tested and certified by recognised independent testing laboratories to confirm their fairness and compliance with relevant technical standards. Players are entitled to request information about the certification of the games available on the Website by contacting us.

7.2 Return to Player (RTP)

Each game on the Website has a declared theoretical Return to Player (RTP) percentage, which represents the long-term average proportion of wagered funds that is returned to players as winnings over a large number of game rounds. The RTP for individual games is accessible either within the game's information screen or through our customer support team. RTP percentages are theoretical averages and do not guarantee any individual outcome or session result.

7.3 Game Malfunctions and Technical Faults

In the event of a technical malfunction, game error, communication failure, or system fault that affects the outcome or recording of a game round, the affected round(s) may be declared void. Any stakes placed during a voided round will be returned to the Player's Account Balance. We are not responsible for malfunctions arising from issues outside our reasonable control, including failures of the Player's device, browser, or internet connection. Malfunction voids all pays and plays. Players who believe they have encountered a technical error should cease play immediately and report the issue to our support team at support@worldtotime.co.uk, providing as much detail as possible, including the game name, time of occurrence, and the nature of the fault.

7.4 Prohibited Software and Devices

The use of automated software, bots, artificial intelligence programs, scripts, or any other tool designed to interfere with the normal operation of a game or to gain an unfair advantage is strictly prohibited. Players must access and interact with games using only standard, unmodified web browsers or our official application software. The use of any device or software to monitor, manipulate, or analyse game outcomes, card sequences, or RNG outputs in real-time is also prohibited. Any Player found to be using prohibited software or devices will have their Account permanently closed and all associated winnings forfeited.

7.5 Game Availability

The selection of games available on the Website is subject to change without notice. Specific games may be temporarily or permanently withdrawn due to software updates, provider licensing changes, or technical requirements. We do not guarantee the ongoing availability of any specific game or game variant. We also reserve the right to restrict access to certain games for Players in specific regions, based on the terms of our agreements with game providers.

7.6 Responsible Gameplay

All games are made available for entertainment purposes. We encourage all Players to approach gambling as a leisure activity, within the limits of their personal means. Tools to help you manage your gameplay, including deposit limits, session limits, and self-exclusion, are available as described in Section 13 and in our Responsible Gaming Policy.

8. Tournaments & Lotteries

8.1 Tournaments

Fortunica may from time to time host player tournaments, leaderboard competitions, prize draws, or other competitive events (each a "Tournament"). Each Tournament will be governed by its own specific rules and prize structure, which will be published on the Website prior to the Tournament commencing. By participating in any Tournament, you agree to be bound by the specific Tournament rules as well as these Terms. Tournament prizes, rankings, and eligibility criteria are determined by us in accordance with the published rules, and our decision on all such matters is final. We reserve the right to cancel, suspend, or modify a Tournament at any time without prior notice, particularly in the event of technical issues or suspected abuse.

8.2 Lotteries and Prize Draws

Where Fortunica operates any lottery-style promotion or prize draw, entry will be governed by specific terms communicated at the time of that promotion. Participation in such events may require the accumulation of loyalty points, the making of qualifying Deposits, or other qualifying activity. Any prizes awarded through lottery or draw mechanics will be communicated to winners directly and must be claimed within any specified redemption window. Unclaimed prizes will expire and cannot subsequently be reissued.

9. Intellectual Property

All content on the Website, including but not limited to: brand names, logos, trademarks, service marks, text, graphics, images, audio-visual materials, software code, game content, and the overall design and layout of the Website (collectively, the "Content"), is the exclusive property of Fortunica or its licensors and is protected by applicable intellectual property laws, including copyright, trademark, and database right legislation.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Website and its Content solely for your personal, non-commercial entertainment purposes. This licence does not permit you to: copy, reproduce, modify, distribute, publicly display, reverse-engineer, decompile, or create derivative works from any element of the Content; use any automated means to scrape, harvest, or index Content from the Website; or use Fortunica's brand, trademarks, or other intellectual property in any manner not expressly authorised by us in writing. Any unauthorised use of the Content will constitute a breach of these Terms and may infringe applicable intellectual property laws.

10. Limitation of Liability

10.1 Service Availability

We endeavour to ensure that the Website is available continuously and without interruption. However, we do not warrant that the Website will be error-free, uninterrupted, or free from security vulnerabilities at all times. Scheduled and unscheduled maintenance, software updates, or circumstances beyond our reasonable control (including but not limited to internet outages, force majeure events, or third-party service failures) may cause the Website to be temporarily unavailable.

10.2 Exclusion of Liability

To the fullest extent permitted by applicable law, Fortunica shall not be liable to you for any of the following types of loss or damage, whether arising from contract, tort, statute, or otherwise, even if we have been advised of the possibility of such losses:

• Loss of profits, revenue, or anticipated savings;
• Loss of data or corruption of data;
• Loss of goodwill or reputational damage;
• Indirect, incidental, consequential, special, or punitive damages of any kind;
• Losses arising from your reliance on information displayed on the Website;
• Losses arising from the conduct of third-party service providers, including payment processors and game providers.

10.3 Statutory Rights

Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter in respect of which liability cannot be excluded or restricted under applicable law. Your statutory rights as a consumer are not affected by these Terms.

10.4 Player Responsibility

You acknowledge that gambling involves financial risk and that you participate in games of chance entirely at your own risk. We are not responsible for any financial losses incurred as a result of your gambling activity. You are responsible for ensuring that you are aware of your personal financial situation before placing any wager, and for making use of the responsible gaming tools available to you on the Website.

11. Dispute Resolution

11.1 Internal Complaints Procedure

If you have a complaint about any aspect of our service, we encourage you to contact our customer support team in the first instance at support@worldtotime.co.uk. Please provide as much detail as possible, including your Account username, the nature of the complaint, the date and time of the relevant event, and any supporting evidence such as screenshots or transaction reference numbers. We will acknowledge your complaint within two (2) business days and aim to provide a substantive response within fourteen (14) calendar days of receipt of all relevant information. Where a complaint requires further investigation, we will keep you informed of the progress.

11.2 Escalation

If you are not satisfied with the outcome of our internal complaints process, you may request that the matter be referred to our Complaints Manager for a secondary review. Please notify us in writing at support@worldtotime.co.uk with the subject line "Formal Complaint — Escalation Request". Our Complaints Manager will review the matter independently and respond with a final position within twenty-eight (28) calendar days.

11.3 Alternative Dispute Resolution

Where our internal complaints procedure has been exhausted and you remain unsatisfied, you may have the right to refer your complaint to an approved Alternative Dispute Resolution (ADR) provider. Details of the relevant ADR scheme, including contact information and the scope of disputes that may be submitted, will be communicated to you alongside our final position. Use of the ADR process is voluntary and does not affect your right to pursue legal remedies through the courts.

11.4 Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. Subject to the ADR provisions above, both parties submit to the non-exclusive jurisdiction of the courts of England and Wales for the resolution of any dispute arising out of or relating to these Terms.

11.5 Time Limits for Claims

Any claim, dispute, or complaint arising from your use of the Website must be raised with us within six (6) months of the event giving rise to the dispute. We reserve the right to decline to investigate complaints relating to events that occurred more than six months prior to the date on which the complaint is received. This limitation does not affect any statutory rights you may have under applicable consumer protection legislation.

12. Health & Safety

Certain types of flashing or rapidly alternating images and patterns in video games and casino content may trigger photosensitive reactions or seizures in individuals with photosensitive epilepsy or other related conditions. If you, or anyone in your household, has been diagnosed with such a condition, please consult a medical professional before accessing any game content on the Website. If you experience any adverse reaction — such as disorientation, involuntary muscle movements, blurred vision, or loss of consciousness — while using the Website, you should cease play immediately and seek medical advice.

Prolonged screen-based activity can also contribute to eye strain, disrupted sleep patterns, and reduced concentration. We encourage all Players to take regular breaks during gaming sessions. The responsible gaming tools available on our Website, including session time limits and time-out features, can assist you in managing the duration of your play. Please refer to our Responsible Gaming Policy for further guidance.

13. Responsible Gaming

Fortunica is committed to promoting responsible and safe gambling for all of our Players. We recognise that for some individuals, gambling can become harmful, and we have a duty to provide tools, information, and support to help our Players stay in control of their gambling activity.

A full description of the responsible gaming measures available to you is set out in our dedicated Responsible Gaming Policy. The tools available to Players include, but are not limited to:

• Deposit Limits — set daily, weekly, or monthly limits on the amount you can deposit into your Account;
• Loss Limits — restrict the maximum amount you can lose within a specified period;
• Session Time Limits — limit the total time you spend playing during a single session;
• Reality Checks — receive periodic notifications reminding you of the duration and amount of your current session;
• Self-Exclusion — temporarily or permanently exclude yourself from using the Website. UK Players may also register for GamStop, the national self-exclusion register, at www.gamstop.co.uk;
• Account Cooling-Off Period — take a short break from gambling without permanently closing your Account.

If you are concerned about your gambling, or the gambling of someone you know, we encourage you to contact one of the following free, confidential support organisations:

• GamCare — National Gambling Helpline: 0808 802 0133 | www.gamcare.org.uk
• BeGambleAware — Free advice and support: www.begambleaware.org
• Gamblers Anonymous UK — Self-help fellowship: www.gamblersanonymous.org.uk
• Gordon Moody Association — Residential treatment: www.gordonmoody.org.uk
• NHS National Problem Gambling Clinic — Specialist clinical support: www.cnwl.nhs.uk
• Gambling With Lives — Support for those affected by gambling-related harm: www.gamblingwithlives.org

14. Miscellaneous

14.1 Entire Agreement

These Terms, together with our Privacy Policy, Responsible Gaming Policy, and any applicable Promotion Terms, constitute the entire agreement between you and Fortunica with respect to your use of the Website and supersede all prior representations, agreements, and understandings, whether oral or written.

14.2 Severability

If any provision of these Terms is found by a competent court or authority to be unlawful, invalid, or unenforceable, that provision shall be deemed severed from the remainder of the Terms, which shall continue in full force and effect. The invalid or unenforceable provision shall, where possible, be construed in a manner consistent with the original intent of the parties.

14.3 Waiver

Our failure or delay in exercising any right or remedy under these Terms on any occasion shall not constitute a waiver of that right or remedy, nor shall it prevent us from exercising it on any subsequent occasion. No waiver by us of any breach of these Terms shall be construed as a continuing waiver of the same or any other breach.

14.4 Assignment

You may not assign, transfer, or sub-licence any of your rights or obligations under these Terms to any third party without our prior written consent. We reserve the right to assign our rights and obligations under these Terms to any affiliate, successor, or acquirer of our business, subject to the same obligations being assumed by the assignee.

14.5 Third-Party Rights

These Terms do not create any rights enforceable by any third party under the Contracts (Rights of Third Parties) Act 1999, except to the extent expressly stated otherwise herein.

14.6 Data Protection

The collection, use, storage, and sharing of your personal data in connection with your use of the Website is governed by our Privacy Policy. By accepting these Terms, you acknowledge that you have read and understood the Privacy Policy. For any queries relating to data protection or your rights as a data subject, please contact our Data Protection Officer at privacy@worldtotime.co.uk.

14.7 Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms that arises from causes beyond our reasonable control, including but not limited to: acts of God, natural disasters, pandemics, government actions, legislative changes, strikes, civil unrest, failure of telecommunications infrastructure, or actions of third-party service providers. We will endeavour to resume performance of our obligations as soon as reasonably practicable following the conclusion of such circumstances.

14.8 Contact Information

For general support enquiries, please contact us at support@worldtotime.co.uk. For matters relating to data privacy or the exercise of your data subject rights, please contact our Data Protection Officer at privacy@worldtotime.co.uk. We aim to respond to all enquiries within two (2) business days.