Responsible Gaming

Version: 1.0  |  Last Updated: 11 November 2026

1. Our Commitment

At Fortunica, we believe that gambling is a form of entertainment. It should be enjoyable, voluntary, and conducted within limits that every player sets for themselves. We are fully committed to providing an environment in which responsible play is not an afterthought but a core principle embedded into every aspect of our service.

We recognise that for some people, gambling can move beyond entertainment and become harmful. Our commitment is to give every player the information, tools, and direct access to professional support they need — before, during, and after any sign of difficulty arises. This policy should be read alongside our Terms & Conditions and our Privacy Policy, both of which contain additional provisions relevant to player welfare and account management.

Fortunica operates a strict 18+ only policy. No person under the age of 18 is permitted to open an account or place a wager on our platform. We actively implement technical and procedural safeguards to enforce this requirement at every stage of the customer journey.

2. Recognising Problem Gambling

Problem gambling does not always manifest suddenly. It typically develops gradually, often without the individual or those around them noticing the warning signs early enough. Understanding those signs is the first step towards taking control.

Honest self-assessment is one of the most effective tools available. The following checklist is designed to help you reflect honestly on your gambling behaviour. If you recognise several of these patterns in yourself or in someone you care about, we strongly encourage you to use the player protection tools described in Section 3 and to reach out to one of the support organisations listed in Section 6.

2.1. Self-Assessment Checklist

• Spending beyond your means: You regularly gamble with money intended for essential expenses such as rent, bills, groceries, or loan repayments.
• Chasing losses: After a losing session you feel compelled to return and gamble more in order to recover what you have lost, often resulting in further losses.
• Concealment: You hide the extent of your gambling activity, your wins, your losses, or your spending from family members, friends, or colleagues.
• Loss of control: You have tried to cut back or stop gambling on more than one occasion but have been unable to maintain that decision.
• Preoccupation: Gambling occupies a significant proportion of your thoughts throughout the day — planning your next session, reliving past sessions, or calculating how to fund future bets.
• Emotional dependency: You gamble primarily to relieve stress, anxiety, boredom, or emotional pain rather than for entertainment.
• Borrowing to gamble: You have borrowed money from family, friends, or financial institutions, or have sold personal possessions, specifically to fund gambling.
• Neglecting responsibilities: Gambling is causing you to miss work, neglect family obligations, or withdraw from social activities that you previously enjoyed.
• Relationship strain: Those close to you have expressed concern, frustration, or distress about the amount of time or money you spend on gambling.
• Inability to set limits: You consistently exceed the time or money limits you set for yourself before a gambling session begins.

If you answered yes to two or more of the above points, your gambling may already be causing harm. We encourage you to act now. Please use the tools in Section 3 or contact one of the organisations in Section 6 — they offer free, confidential, and non-judgemental support.

3. Player Protection Tools

Fortunica provides a comprehensive suite of responsible gambling tools that give you direct control over how you interact with our platform. All tools are available free of charge and can be activated at any time by contacting our support team at support@worldtotime.co.uk or through your account settings where applicable. Reductions to any limit take effect immediately; requests to increase a limit are subject to a mandatory reflection period before they come into force.

3.1. Deposit Limits

You may set a daily, weekly, or monthly deposit limit to control the maximum amount of funds you can add to your account within any given period. Once a limit is in place, it cannot be exceeded regardless of payment method. If you wish to lower an existing limit, the reduction applies immediately. Any request to raise a limit or remove it entirely will not be processed until a minimum cooling-off period has elapsed, allowing time for reflection.

3.2. Loss Limits

A loss limit caps the maximum net amount you can lose across a defined period — daily, weekly, or monthly. Once you reach your chosen threshold, further wagering is suspended for the remainder of that period. This tool is particularly useful for players who find that setting a deposit limit alone does not fully reflect their actual play expenditure.

3.3. Session Time Limits and Reality Checks

You may configure a session time limit that automatically ends your gaming session after a pre-set duration, regardless of your current balance or activity. Separately, you can activate reality check notifications, which display a pop-up reminder at regular intervals showing how long you have been playing and how much you have wagered or won during that session. These prompts are designed to interrupt automatic play behaviour and encourage a deliberate decision about whether to continue.

3.4. Cooling-Off Period

If you feel you need a brief break from gambling without committing to a full self-exclusion, you may request a cooling-off period. During this time, your account will remain open but you will be unable to deposit or place wagers. Cooling-off periods are available for durations of 24 hours, 48 hours, 7 days, or 30 days. The cooling-off period activates immediately upon request and cannot be shortened once applied.

3.5. Self-Exclusion

Self-exclusion is a formal decision to block your own access to the Fortunica platform for a defined period. The minimum self-exclusion period is six months. Once activated, your account is closed and you will not be able to access it, deposit funds, or place bets for the full duration you have chosen. You may request self-exclusion at any time by contacting support@worldtotime.co.uk. Self-exclusion requests are acted upon promptly, and any pending promotional communications to your account will be suppressed immediately.

When you self-exclude with Fortunica, we strongly recommend that you also register with GamStop, the UK's national self-exclusion scheme. GamStop allows you to exclude yourself from all online gambling operators holding a UK licence in a single registration, so you do not need to contact each operator individually. Registration is free and takes only a few minutes at www.gamstop.co.uk. Exclusion periods available through GamStop are six months, one year, or five years.

3.6. Account Closure

If you wish to permanently close your Fortunica account, you may do so by contacting our support team. Permanent closure differs from self-exclusion in that it is not time-limited. Any remaining balance at the time of closure will be returned to you via your registered payment method. Please refer to our Terms & Conditions for the full account closure procedure and any conditions that apply to outstanding bonuses.

4. Tips for Responsible Gambling

Even if you do not currently experience problems with gambling, adopting responsible habits from the outset is the most effective way to keep the activity enjoyable and sustainable over time. The following practical guidelines are recommended for all players:

• Set a budget before you play and treat it as the maximum entertainment expense for that session, not a target to reach.
• Never gamble with money you cannot afford to lose. Only use discretionary funds — never rent, bills, savings, or money borrowed from others.
• Use our limit tools proactively. Setting deposit or loss limits when your judgement is calm is far more effective than trying to stop mid-session.
• Take regular breaks. Step away from the screen at planned intervals. Continuous play impairs decision-making and magnifies impulsive behaviour.
• Do not gamble under the influence of alcohol, medication, or any substance that affects your judgement.
• Avoid chasing losses. Accept that losses are a normal part of gambling. Attempting to win back lost funds in a single session is one of the most common pathways to problem gambling.
• Balance gambling with other leisure activities. If gambling becomes your primary source of entertainment or social interaction, that imbalance warrants attention.
• Keep track of time and money spent. Review your account history regularly to maintain an accurate picture of your activity.

5. Protection of Minors

Fortunica operates a strict minimum age policy. No person under the age of 18 may open an account, make a deposit, or participate in any gambling activity on this platform. This requirement is enforced at the point of registration through age verification procedures. Where verification cannot be satisfactorily completed, the account will not be activated and no transactions will be permitted.

If you share a device with minors, you bear responsibility for ensuring that young people cannot access your Fortunica account. We strongly recommend implementing parental control software on all shared devices. Dedicated filtering tools, such as those provided by Gamban (gamban.com) and NetNanny, can block access to online gambling websites across all browsers and applications, providing an additional layer of protection beyond password security alone.

Always log out of your Fortunica account when you have finished a session, particularly on shared or family devices. Never save your login credentials in a browser profile that is accessible to children. If you suspect that a minor has accessed your account or attempted to open an account on our platform, please contact us immediately at support@worldtotime.co.uk so that we can investigate and take appropriate action.

6. Support Resources

Help is always available. The organisations listed below provide free, independent, and confidential support for anyone affected by problem gambling in the United Kingdom — including family members and friends of those experiencing difficulties. We encourage any player who has concerns about their gambling behaviour to reach out to one or more of these services without delay.

All helpline numbers listed above are free to call from any UK landline or mobile phone. Calls do not appear on itemised phone bills when dialled from a landline, ensuring your privacy if that is a concern.

7. Contact Us

If you have any questions about the responsible gambling tools available on our platform, need assistance activating a limit or self-exclusion, or would like to raise a concern about your own or another player's gambling behaviour, please contact us using the details below. All communications on this subject are treated with the utmost confidentiality.

7.1. General Support

For account-related responsible gaming requests — including setting limits, requesting a cooling-off period, or initiating self-exclusion — please contact our support team:

• Email: support@worldtotime.co.uk

Our support team is available to assist you, and any responsible gaming request will be prioritised and actioned as swiftly as possible. We aim to respond to all responsible gaming enquiries within 24 hours.

7.2. Privacy and Data Enquiries

If your enquiry relates to the personal data we hold in connection with your account — including data processed as part of age verification or self-exclusion procedures — please contact our Data Protection team:

• Email: privacy@worldtotime.co.uk

Further information about how we collect, use, and protect your personal data is set out in our Privacy Policy.

7.3. Document Information

This Responsible Gaming policy is reviewed and updated on a regular basis to reflect current best practices and any changes to our platform. The most recent version is always published at /responsible-gaming. We encourage all players to review this page periodically. If you have any suggestions for how we can improve our responsible gambling provisions, please do not hesitate to get in touch.